Perth Observatory Volunteer Group (POVG) recognises and respects all financial contributions. We ask that you carefully consider the amount you wish to donate. The POVG will consider all requests for a refund to ensure that genuine errors are rectified as soon as possible, however, we are not obliged to provide refunds and the decision to do so will be at POVG’s discretion.
In the event of an incorrect amount being entered, or if the donation is made accidentally or there is an extremely unusual circumstance, please contact us in writing. We will review the request and respond within 48 hours.
We will honour all requests for a refund that are made in writing within 30 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, tax invoice number or order number, and the nature of the error.
If a donation is refunded, the original tax receipt is no longer valid. If a donation amount is adjusted by POVG, the original receipt issued will become invalid and a new receipt will be issued for the adjusted donation amount.
Refunds will be returned using the original method of payment – if the donation has been made by credit card, the refund must be credited to the same credit cardholder.
Refund requests can be sent by email to firstname.lastname@example.org.
No refunds will be given; however, you may transfer tickets to an alternative date is arranged well enough in advance.
Cancellations will not receive a refund.
Perth Observatory reserves the right to refund the price of tickets under special circumstances when a participant is unable to attend. Refunds are given solely at the discretion of Perth Observatory. Please refer to our Inclement Weather terms & conditions above regarding cancellations relating to weather.